Refund Policy

We do not offer refunds, credits, or prorate for partial subscription periods under any circumstances, including but not limited to:

•Change of mind or business circumstances

•Failure to use or access the Service during the subscription period

•Dissatisfaction with features or functionality

•Technical issues resulting from third-party software or the user's own environment

•Cancellation of a subscription before the end of the billing cycle

You may cancel your subscription at any time from your account dashboard. Upon cancellation:

•Your access to the Service will continue until the end of the current billing period

•You will not be charged for the next billing cycle

•No refund will be issued for the remaining days of the current period

Where a free trial is offered, you will be notified of the trial period duration and the subscription start date before any charge is applied. We strongly recommend testing all features during the trial period to ensure the Service meets your needs before committing to a paid plan.

We also offer free demo sessions on request. Contact us at support@ct-ss.com to schedule a personalized walkthrough before purchasing.

In exceptional circumstances, CTSS LLC may, at its sole discretion, issue a partial credit or refund. This may be considered only when:

•The Service experienced verified, prolonged downtime (exceeding 72 hours within a single billing month) directly attributable to CTSS LLC

•A duplicate charge occurred due to a billing error on our part

Exceptions are reviewed on a case-by-case basis. Approval of a refund or credit in one instance does not create an obligation for future refunds.

If you initiate a chargeback or payment dispute with your bank or credit card provider without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account immediately and permanently ban future registrations.

We encourage you to reach out to us first — we're here to help and will do our best to address legitimate concerns promptly.

All payments are processed by Stripe, Inc. Subscription charges appear on your statement as "CTSS LLC" or "CoursePod.io". If you have questions about a charge, please contact us before disputing it with your bank.

If you have questions about this Refund Policy or believe you have been charged in error, please contact our support team:

CTSS LLC

Email: support@ct-ss.com

Website: https://coursepod.io

30 N Gould St Ste R, Sheridan, WY 82801, USA

We aim to respond to all support inquiries within 2 business days.